One Fireplace Partner, Every Home They Build

Client: Ken Harvey Homes

Location: Raleigh-Durham, NC

Project Type: Fireplace Supply & Installation — Production and Custom Homes

Timeline: Ongoing Partnership

Overview

Ken Harvey Homes builds custom homes in Raleigh and the greater Triangle, including homes in established communities and on clients’ own lots. Its work spans a wide range of home styles and price points, requiring product partners that can support different specifications without sacrificing communication or schedule reliability.

The purchasing contact had previously worked with the team in a project management role. After joining Ken Harvey Homes, he reintroduced the company when the builder became frustrated with slow pricing responses and scheduling issues from its existing fireplace provider.

Objectives

Receive pricing quickly enough to support estimates and pre-sale budgeting.
Use one fireplace partner across homes ranging from approximately $300,000 to $3 million.
Keep fireplace installation aligned with mechanical work, startup and closing schedules.
Get practical support for non-standard venting and inspection questions.

The Challenge

The previous provider made basic pricing and scheduling difficult. The purchasing team described getting quotes as “like pulling teeth,” even though timely pricing is critical to purchasing and project budgeting. On another build, the original venting plan could not be used, creating a field issue that needed to be solved without delaying the project.

Our Approach

Responsive Pricing and Communication

The account team responded quickly to pricing requests, emails and questions, giving purchasing the information needed to keep estimates moving. The client identified communication as the clearest difference from the previous provider.

A Range That Fits the Portfolio

Brandco supports electric, gas and propane fireplace options across the builder’s price range. The available selection allows Ken Harvey Homes to use one provider for starter homes as well as highly customized residences.

Problem-Solving in the Field

When the fireplace could not vent through the top because of LVL beams, Brandco developed a route through the crawl space. The solution allowed the builder to preserve the home’s layout rather than frame new walls or redesign the space.

Documentation for Inspection Questions

When inspectors raise questions about vent proximity or mantel-height requirements, Brandco provides supporting product documentation so the builder can address the issue and pursue sign-off.

Results

Faster pricing turnaround than the prior fireplace provider.
One vendor able to support homes from approximately $300,000 to $3 million.
Non-standard venting completed without delaying the build.
Consistent delivery and installation on requested dates.
10 out of 10 likelihood to recommend the team to another builder.

Client Feedback

We’ve been working with Brandco for a long time now, and their communication and responsiveness really set them apart. Whether it’s a $300K starter home or a $3M custom build, they’ve got the range and flexibility to handle it all. What I appreciate most is that when I ask for something to be delivered or installed on a specific date, they show up and get it done right—no headaches, no issues.

— Jake, Purchasing